Frequently Asked Questions
How much does your service cost?
Only $6.99 per photo.
How long does it take?
We will complete your photo within 24 hours.
What if I’m not completely satisfied with the results?
If there are any parts of the retouched photo you are not 100% satisfied with, just send us an email at
contactus@myphotogenie.com and we’ll do the requested changes, free of charge. In the end, if you are not satisfied, we will refund your money.
What kinds of photos do you work on?
We retouch almost any kind of photo, including family, pet, professional model/actor, wedding, online dating, real estate, ebay, for sale, and product photos.
Are there any photos you can't retouch?
If your photo is very small or blurry, extremely dark/light or doesn't have enough detail, we may not be able to work on it to your satisfaction. If you are not sure whether your photo is good enough, please upload it and we will let you know if moving ahead is not advisable. In that event, we will of course refund your money.
Do you accept only digital photos?
Yes, we accept only digital photos. If you have a physical photo that needs retouching, please have it scanned and upload the digital version in the member area of our website.
Is there a limit on the photo filesize I can upload?
The largest photo our website can accept is 20MB.
Do you work on cellphone photos?
Yes we do. The better the original, the better the result is likely to be.
My picture has mold and stains. Can you repair these?
Yes. This type of damage can be restored.
How do I get my photos to you?
After
signing up for MyPhotoGenie, you will be able to enter the upload area of our website. Once you are there, you will be able to select photos from your computer and upload them to our website.
What type of payment do you accept?
We accept MasterCard, Visa, American Express and Discover on our website.
Is it safe to use my credit card on your website?
Yes, it is extremely save because we use SSL (Secure Sockets Layer) technology and DO NOT store credit card information.
What kind of software do you use?
We use Adobe Photoshop™ and other professional software.
I have a question not answered above. How can I contact you?
Please fill out the form on the upper right of this page. We will get back to your as soon as possible, usually within a day.
